Frequently Asked Questions

Have questions about the application? You may be able to find the answers in this chapter.

FAQs on Getting started

This section contains frequently asked questions on getting started in the application.

Can I sign on to the application through the web?

Yes, if your system is configured to do so. If your system is set up to use the web, you need to know the location of your Longview web pages. Ask your System Administrator for the URL, or for a link to your Longview web site.

My organization uses Windows authentication, and I’m having trouble connecting to the application database. Why?

If your organization uses Windows authentication, and your user ID contains a space somewhere within the middle of the user ID, the application can process your user ID. However, you cannot have one or more spaces at the end of your user ID.

Why can’t I connect to the application database?

You may have selected the wrong authentication method.

To correct an authentication problem, make sure you select the correct authentication method (Windows authentication or Longview authentication).

How do I know if I have access rights to a particular component?

In order to use an application component, you need to sign on to your Longview web page, or Longview Component Manager. Look for the icon representing the application component you want to use. If it does not appear, you do not have access rights to it.

If you need access to a component whose icon does not appear on your screen, see your System Administrator.

I want to change my connection settings temporarily, but the Change Settings selection in the Tools menu is dimmed. What should I do?

You are currently connected to the application database. You can change your connection settings only when you are working offline.

How do I update my application files?

If you use the application through the web, you do not need to install any files on your computer.

FAQs on Longview Analysis and Reporting

This section contains frequently asked questions on Longview Analysis and Reporting.

I am the Report Publisher. I want to publish templates to user groups, but I can’t see those groups in the Publish dialog. Why?

As the Report Publisher, you must belong to the user groups to which you want to publish templates. Ask your System Administrator to edit your user ID in Longview Application Administrator, to add those user groups.

Why does my report view always open the same size, even though I changed its size in the last session?

By default, a report view automatically opens in its last saved setting size, as specified in the Options dialog.

When you manually change the size of an open report view, it reverts back to its last saved setting size when you close and reopen it.

To change the size of a report view, so that it opens the same size every time, follow these steps.

1. In the DataView window, choose Tools > Options. The Options dialog appears, with the General tab in view.

   

2. For Initial Window Size, select the size in which you want the DataView to appear when you first open it.
3. Click OK. The DataView appears.
4. Save the DataView.
5. When you reopen the DataView in subsequent sessions, it appears in the size you specified.

Is there a quick way to change the orientation and symbols in a DataView?

To quickly change the orientation of a DataView, click and drag the dimension buttons in the DataView to the desired orientation.

Why can’t I see certain symbols in a DataView?

There are two possible reasons for this. Certain symbols in the DataView may be hidden.

To find out which symbols are hidden, follow these steps.

1. In the DataView window, choose Edit > Hidden Symbols. The Hidden Symbol Selection dialog appears, showing all hidden symbols in the Selected Symbols list.

   

2. To make a hidden symbol visible again, select it in the Selected Symbols list, and click Remove.
3. Click OK. The DataView appears, showing the previously hidden symbol.

Or, you could have an active condition in the DataView that suppresses certain data. To see whether this is the case, do one of the following:

1. Deactivate the conditions in the DataView.
2. Check the Conditional Display dialog to see whether there are any conditions in the DataView that suppress certain data.

Why can’t I change the data in a DataView?

Longview Analysis and Reporting is a data analysis tool, and as such, you can only view data in a DataView. You cannot change and submit new data.

Why don’t my DataView conditions show?

You may have deactivated the conditions for the DataView at some point. You must reactivate them.

Why can’t I see floating time period symbols in a DataView?

You can see floating time period symbols only if your System Administrator has prepared them in Longview Application Administrator, using the attribute SGPFloatingTimePeriods.

For more information, see your System Administrator.

I have converted my DataView to an Excel spreadsheet. Some of the symbols seem to be missing. Why?

Hidden symbols, suppressed symbols, and the child symbols of collapsed report view symbols, do not appear in an Excel worksheet. You must make these symbols visible before conversion.

I have converted my DataView to an Excel spreadsheet, but I can’t change its orientation in Excel. Why not?

When you converted your DataView, you probably selected the As Displayed option. To be able to manipulate the data in Excel, you need to select the In PivotTable format option.