Maintaining Users With ISW Platform Integration

If your system is configured to be on the ISW Platform, all user maintenance (creating users, editing users, deleting users, and resetting user passwords) is managed by the ISW platform. User authorizations are also limited to the type of user license they have and therefore authorizations cannot be set on a group.

Note: The following will always be read-only in Application Administrator as it is managed in the ISW platform:

• User Name
• First Name
• Last Name
• Description (Last Name + First Name)

Synchronize users

Users that have been created or modified but have not yet been created or updated in the Longview database need to be synchronized by a user administrator. When Synchronize Users is run, the following will occur:

To synchronize users using Longview Application Administrator, follow these steps:

1. Open Longview Application Administrator.
2. In the Server Explorer pane, expand the Users and Groups category, and select Users. The list of users appears in the Contents window.
3. Right-click on Users in the Server Explorer pane and select Synchronize Users.
4. In the confirmation dialog, click Yes. A Synchronizing Users status window will appear.
5. Once the Synchronizing Users have completed a confirmation dialog will appear. Click Close to close the confirmation dialog.